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All media requests should be directed to Refer to our Global Media Policy for more information.

All media requests are handled through our Global Communications department or PR firm. Under no circumstances should any associate speak to the media on Sitel Group’s behalf without the involvement or approval of a member of the corporate Global Communications team.

If you must interact with the media on the group’s behalf, use the script below as a guide for your conversation:

“We appreciate your interest in our company. Our policy requires me to send all inquiries and requests from the media to our Public Relations representative at the corporate office. Please provide me with some information about your request and I will forward it to our corporate PR representative, who will be in touch with you right away.”

If possible, gather the information below and forward to

1. Individual’s name and title/position
2. Media outlet and type of media
3. Location of the media outlet and the facility, if applicable
5. As much information about the request as possible
6. The media representative’s deadline (when they expect a response)

Press Releases

For press release templates and guidance, reach out to a member of the Global Marketing & Communications team or


About Sitel Group

About Sitel Group.

Sitel Group connects many of the world’s best-known brands with their customers – 3.5 million times a day. As a global customer experience (CX) management leader, we leverage our 75,000 people, 30+ years of industry-leading experience and the entrepreneurial mindset of our founders to deliver omnichannel experiences including voice, chat and social media. From Fortune 500 companies to local startups, we represent 400+ clients across all verticals.

Our group’s breadth of capabilities go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by integrating innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a leading CX platform, we are powered by industry experts to deliver tailored CX solutions to our clients through a consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.

Learn more at and connect with us on Facebook, LinkedIn and Twitter.

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